Technical Analyst - Mopar Vehicle Protection Inspections (Temp)

Employment Type

: Full-Time

Industry

: Miscellaneous



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The Technical Analyst is a temporary salaried bargaining unit position that is responsible for adjudication pre-authorizations on vehicles that require an independent audit to verify coverage on MVP Service Contracts. The Technical Service analyst will maintain a comprehensive knowledge of company and competitive products, services, policies and procedures utilized by FCA LLC and its dealers. The candidate will demonstrate sensitivity to complaint issues, product changes, warranty overage and legal guidelines. This individual will effectively interface with dealerships, purchased services and other key personnel to mediate disputes and initiate corrective actions on a case by case utilizing empowered decision-making authority. The candidate will accurately document reasons(s) for contact and other relevant information to ensure data integrity for reporting to and key internal/external stakeholders.

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